4x4 Accessories shopping experience is covered with Bossco's FAQ sheet, shop with confidence today
We provide fitment information on our product pages. If your vehicle is not listed in the fitment information, the product will not fit your vehicle.
Our goal is to make our full range available for hassle-free purchase directly through our website. If a product is not listed on our site, unfortunately, we do not have it in stock.
We highly recommend professional installation for optimal safety and convenience. Our instructions, where provided, are tailored to professional installers who have expertise in fitting and understand vehicle-specific nuances. We also offer install support which is also tailored to professional installers. If you are uncertain about the installation process, we recommend booking for fitting at our premises or consulting one of our recommended installers or your preferred local mechanic or bars and racks store.
Yes, we are happy to assist with the installation of our products. Additional installation costs apply, which are payable upon completion of the job. If you wish to have us perform the installation, please purchase the product and select "Fitted at Prestons NSW Store" during checkout. Contact us with your order number to obtain the final fitting price and schedule a booking. Please note that our physical location is at our Prestons HQ in Sydney. For customers outside NSW, we can usually recommend installers in your state.
Certainly! You can select the "pick up" option during checkout, and your order will be ready for pickup from our Prestons HQ within 1-2 business days.
To provide you with an estimate, we offer a shipping calculator on each product page. Simply input the desired quantity and your postcode, and it will fetch the shipping cost and estimated delivery time directly from the carrier.
Once your product leaves our warehouse, we have no control over how it's handled during transit. Transit insurance is an optional and affordable coverage offered by carriers to protect against damage. We recommend considering transit insurance for added peace of mind*. If you receive a damaged product or notice any packaging issues upon delivery, please notify us promptly so that we can assist you.
*Transit insurance does not affect your rights under the ACL.
While we can include delivery instructions on the label, we cannot guarantee that the courier will follow them. If you have specific delivery instructions you’d like us to pass onto the courier, please add them during checkout by clicking ‘add delivery instructions’ underneath the shipping methods tab. If you contact us after you have made your purchase, we cannot guarantee this message will reach our courier as our dispatch process often starts immediately after the order is received. Our standard procedure is to ship products with Authority to Leave (ATL), allowing the courier to leave the product in a safe place.
We strive to provide the best assistance if any issues arise with our products. Depending on the situation, we may offer an exchange, replacement part, repair, or refund. Returns are always accepted in exchange for a refund if the product has a fault which is not the result of misuse or negligence. Please refer to our full policy for more detailed information. Our return policy complies with all the provisions of the Australian Consumer Law (ACL).
All Bossco products come with a 12-month warranty, except for our Roller Shutters, which have a 24-month warranty from the date of purchase. Warranty coverage does not extend to products that have been incorrectly installed or misused. For non-Bossco products, we may assist you in claiming the manufacturer's warranty. Our warranty is in addition to any rights you may have under the Australian Consumer Law (ACL).
If you wish to initiate a return, please contact us as soon as possible. We will guide you through the process and provide you with an RMA (Return Merchandise Authorization) number to include on the package. Please refer to our full policy for more detailed information. Our return policy complies with all the provisions of the Australian Consumer Law (ACL).
If it appears that a part is missing from your shipment, please reach out to us immediately. Provide a single photo of everything you have received laid out in an organized manner along with your order number, and we will assist you promptly.
Sometimes, we include additional components to account for common instances where customers misplace or lose certain parts. These extras may also be suitable for slightly different vehicle variations or specific installation circumstances. Rather than charging for individual replacements, we prefer to provide a comprehensive kit that covers these possibilities. Rest assured, we've got you covered to ensure a successful installation without any additional costs.
Installation is an additional cost, payable upon completion of the job. Our installers work diligently to ensure that the highest level of workmanship is maintained, and their effort deserves fair compensation. To obtain a ballpark installation estimate, please contact us with your vehicle's registration number and the product code you are interested in.
We design our products in-house and manufacture them in China to our stringent specifications. Each product undergoes a thorough design process to eliminate potential issues and ensure exceptional quality. This approach enables us to offer high-quality products at an affordable price. China is the world's manufacturing giant, and there are factories upon factories producing almost identical products but to differing quality standards. Although other retailers may source similar-looking products from different factories in China, we cannot guarantee compatibility, design improvements, or adherence to our quality standards.
Yes, we maintain a list of recommended fitters on our website. We are continually seeking to expand this list, so if you know of a reliable fitter in your local area, please inform us.
We keep our prices competitive by minimizing our markups compared to our competitors. Our aim is to make four-wheel driving more accessible to enthusiasts like ourselves. When we entered the market, we noticed the high costs associated with essential equipment, which limited access to this fantastic Australian pastime. Our commitment to providing affordable options without compromising on quality allows more customers to enjoy the thrill of four-wheel driving.
When an item is listed as "runout," it indicates that we will not restock it. We sell the remaining stock and mark it as runout to inform customers that once stock runs out, the item will no longer be available, and support may be limited. Items listed as "seconds" are discounted due to minor cosmetic blemishes or imperfections. While these items are still suitable for their intended purpose, we recommend physically inspecting them. Our goal is to be transparent, and we encourage customers to visit us during our opening hours for firsthand assessment. Both runout and seconds items are covered by the Consumer Guarantees under the Australian Consumer Law. No additional warranties are offered.
If an item is listed as in-stock on our website, it means it is available at our Prestons warehouse. For items not in stock, they may temporarily disappear from the site until restocked or be listed as backorder or notify me. Backorder items can be purchased, but shipping will occur once stock is received. Notify me items are not available for sale, but you can sign up to receive a notification when they are back in stock.
You can contact our customer support team by email at firstname.lastname@example.org or by phone at 02 8729 6777. Our team is available between 9am and 5pm Sydney time from Monday to Friday and will be happy to assist you with any questions or concerns you may have.
Our Prestons showroom is open to the public between 9am and 5pm Monday to Friday and until 6:30pm on Thursdays.