Shipping Policy & Returns Policy

Shipping Policy

Delivery Fees

Your delivery fee will vary depending on the size, weight and location of the products you choose to purchase as well as your chosen delivery location. Your delivery fee will be calculated and displayed when you checkout before you purchase your products.

 

Please note: Unless notified all consignments will default to ATL in a safe place on your premises. If you do not want your items left please advise couriers upon shipment notification or notify us in the notes of your initial order.

 

The courier will require a signature from the purchaser or authorised person at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left and the parcel re-directed to the nearest Courier depot. It will then be the responsibility of the purchaser to collect the goods from the designated depot within 2 business days or to arrange re-delivery at their expense.

 

Bosscoauto recommends all deliveries be shipped to an address that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.

 

P.O. Boxes and Parcel Lockers

The majority of our couriers we use will not deliver to P.O. Boxes or Parcel Lockers unless the item is being shipped through Australia Post.

 

Please ensure a full address is entered in the checkout process to ensure fastest delivery. If an item is not accepted by Australia Post, we will have to contact you to organise an alternate address which will delay the delivery process.

 

International Shipping

Bosscoauto can ship internationally. Please contact us for freight quotes.

 

Shipping Delivery Information

Delivery Location

Estimated Delivery Times

Metro NSW VIC QLD TAS SA

1-3 Business Days

Regional NSW VIC QLD TAS SA

3-5 Business Days

WA & NT

3-7 Business Days

Large or Bulky Goods

5-14 Business Days

PLEASE NOTE – Delivery time estimates are provided by couriers. Timeframe estimates are from when the parcel is sent. These do not include delays outside our control.

 

Missing Parcels

On the event that your parcel is held up or is lost, it may take up to three weeks to receive an answer from the Courier Investigation Team. Unfortunately these timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

 

For all ‘change of mind’ refunds, Bosscoauto may choose to minus a 10% restocking fee for the amount refunded. Shipping and installation costs are non-refundable and the buyer is responsible for any return shipping that are responsible.

 

​If these requirements are not satisfied, Bosscoauto reserves the right not to offer an exchange voucher or refund for change of mind returns.

 

Incorrect Information

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

 

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

 

If you do find you have entered incorrect shipping information please email us ASAP at sales@bosscoauto.com.au and we will attempt to correct the mistake.

 

 

Return and Exchange Policy

"Change of mind" Returns:

If you wish to return an item because you have changed your mind about your purchase, Bossco Auto Parts & Accessories Pty Ltd (Bosscoauto) will offer you merchandise credit or refund provided that:

 

  • You notify us that you intend to make a ‘change of mind’ return of the item within 7 days of receiving the product (will be determined from tracking confirmation);
  • If there is no tracking confirmation available, you must notify us within 14 days of the item being invoiced.
  • The buyer returns the item to us at their own cost. Alternatively, we may book a pick-up for the customer and these costs shall be deducted from the refund.
  • The item is in a re-saleable condition including that:
  •         It has not been installed, is unused and in its original condition; and
  •         The product is not one which a change of mind return is not available (Check the description or return details)

 

For all ‘change of mind’ refunds, Bosscoauto may choose to minus a 10% restocking fee for the amount refunded. Shipping and installation costs are non-refundable and the buyer is responsible for any return shipping that are responsible.

​If these requirements are not satisfied, Bosscoauto reserves the right not to offer an exchange voucher or refund for change of mind returns.

Other Returns:

 

Bosscoauto will accept product returns and provide you with merchandise credit or replacement product(s) where:

 

  • The product is faulty or is unfit for its intended purpose, or
  • The product does not match the description; and
  • We are notified of the defect within a reasonable time period after invoice date; and
  • You can provide proof (visual evidence or better unless otherwise approved by Bosscoauto) of the above; and
  • You can provide proof of purchase

 

Bosscoauto will issue a full refund only if Bosscoauto is unable to provide merchandise credit or replacement product(s) within a reasonable time,

Bosscoauto reserves the right not to not offer merchandise credit, replacement, refund or repair where the item fault is a result of misuse or neglect.

Please note:

 

  • Bosscoauto reserves the right to assess the condition and age of returned goods prior to providing an exchange or refund. This may result in an exchange or refund being refused.
  • Refunds will be issued using your original payment method
  • Gift cards are not redeemable for cash
  • Bosscoauto takes no responsibility for loss or damage caused by courier companies, whether used by Bosscoauto or otherwise
  • Bosscoauto takes no responsibility for loss or damage caused by incorrect installation procedures. Bosscoauto will only provide remedies if we deem that we would have made the same error if we had done the installation ourselves. As such, we may ask customers to send back the item at their own cost so that we can test the installation. If we determine that we would have made the mistake, we shall refund the return postage in addition to other remedies offered.