Transit Damage

If the item arives damaged please notify the courier company's driver of the damage as soon as possible when receiving your item and then contact us by phone within three working days. If you were not at home to receive the delivery then please notify us within three working days so that we can help you. This process should be quick and easy provided you contact us within three working days of receiving the product. You will need to be able to provide photos to support your claim. Please take good, well organised pictures of any damage to the item when you receive it.

Delivery Fees

Your delivery fee will vary depending on the size, weight, and location of the products you choose to purchase as well as your chosen delivery location. Your delivery fee will be calculated and displayed when you checkout before you purchase your products.

Please note: Unless notified, all consignments will default to ATL (Authority to Leave) in a safe place on your premises. If you do not want your items left unattended, please advise the couriers upon shipment notification or notify us in the notes of your initial order.

The courier will require a signature from the purchaser or authorized person at the specified delivery address at the time of delivery. If no one is available to sign for any parcel, a card will be left, and the parcel will be redirected to the nearest Courier depot. It will then be the responsibility of the purchaser to collect the goods from the designated depot within 2 business days or arrange re-delivery at their expense.

Bosscoauto recommends all deliveries be shipped to an address that is attended during business hours, whether it is a home, work, or other address, to minimize any redelivery delays and/or fees.

P.O. Boxes and Parcel Lockers

The majority of our couriers will not deliver to P.O. Boxes or Parcel Lockers unless the item is being shipped through Australia Post.

Please ensure a full address is entered in the checkout process to ensure the fastest delivery. If an item is not accepted by Australia Post, we will have to contact you to organize an alternate address, which will delay the delivery process.

International Shipping

Bosscoauto can ship internationally. Please contact us for freight quotes.

Shipping Delivery Information

PLEASE NOTE – Delivery time estimates are provided by couriers. Timeframe estimates are from when the parcel is sent. These do not include delays outside our control.

Missing Parcels

In the event that your parcel is held up or lost, it may take up to three weeks to receive an answer from the Courier Investigation Team. Unfortunately, these timeframes are uncontrollable, and we will do our best to rectify the issue ASAP.

For all 'change of mind' refunds, Bosscoauto may choose to deduct a 10% restocking fee from the amount refunded. Shipping and installation costs are non-refundable, and the buyer is responsible for any return shipping costs.

If these requirements are not satisfied, Bosscoauto reserves the right not to offer an exchange voucher or refund for change of mind returns.

Incorrect Information

Once your order has been placed, no changes are able to be made. Please double-check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to the sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered, including the shipping address, is correct.

If you find that you have entered incorrect shipping information by mistake then you MUST call us on 02 8729 6777 within a maximum of 30 minutes after  placing your order or, if your order was placed outside of business hours, no earlier than 8:30am and no later than 9am on the business day immediately following your order. When you call you MUST supply us with your Invoice Number. No request to change the address except by the aforementioned method and within the aforementioned timeframes will be acted upon. If we receive a request by the aforementioned method then we will attempt to change the destination but it's highly unlikely that it will be possible.

Return and Exchange Policy

This Refund Policy ("Policy") applies to purchases from Bossco 4X4 Accessories.

1. General

   a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms outlined in this Refund Policy.

   b) Any benefits described in this Policy are provided in addition to consumer rights under the Australian Consumer Law.

   c) Before making a purchase, please read this Policy to understand your rights and what to expect if you are not satisfied with your order.

2. Australian Consumer Law:

   Under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. For major failures, you are entitled to cancel the purchase, receive a refund, and claim compensation for foreseeable damage or loss.

3. If the service failure is not a major one, you are entitled to a re-supply of the goods or a refund.

   a) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

   b) The Australian Consumer Law provides Consumer Guarantees to protect buyers of products and services.

   c) If the Australian Consumer Law applies, our Policy cannot override the Consumer Guarantees. In case of inconsistency, the Australian Consumer Law prevails.

   d) For more information about the Australian Consumer Law and Consumer Guarantees, visit the website of the Australian Competition and Consumer Commission.

   e) If a product or service purchased from us experiences a major failure, you may be eligible for a replacement, refund, or compensation for reasonably foreseeable loss or damage.

   f) If a product or service purchased from us experiences a failure that does not amount to a major failure, you may still be entitled to have the goods repaired or replaced.

4. Cancellation and Change of Mind

   a) If you change your mind about a product or service you have purchased and it complies with the following conditions, we may, at our discretion, offer a refund or exchange:

   i) You notify us within 7 days of receipt.

   ii) In the case of services, the services have not been performed.

   iii) The product has not been used or damaged and is returned with the original receipt.

   iv) For all 'change of mind' refunds, Bosscoauto may choose to deduct a 10% restocking fee from the amount refunded..

5. Products Damaged During Delivery

   a) If the product you ordered is damaged during delivery, please follow these steps:

   i) If you are present for delivery then notify the driver of the damage and contact us as soon as possible by calling 02 8729 6777 (ext. 4) within three working days of receiving the package.
   
   ii) If you are not present for delivery then contact us as soon as possible by calling 02 8729 6777 (ext. 4) within three working days of receiving the package.
   
   b) We will arrange to repair or replace the damaged product with an equivalent one or issue a refund in accordance with Australian Consumer Law.

6. Exceptions

   a) We may refuse to provide a repair, replacement, or refund for a product or service if:

   i) You misused the product, causing the problem.

   ii) You were aware of the problem before purchasing the product or service.

   iii) You requested a service to be performed against our advice or asked for alterations to a product without clarity on your requirements.

   iv) Any other exceptions which apply under the Australian Consumer Law.

7. Shipping Costs for Returns

   a) If a product fails to meet Consumer Guarantees under the Australian Consumer Law, we will bear the cost of shipping the returned product back to us and any shipping costs for a replacement.

   b) If the returned product can be easily shipped, you are responsible for arranging its return. We will reimburse reasonable postage, shipping, or transportation costs if the product is eligible for repair, replacement, or refund under the ACL.

   c) If the returned product is large, heavy, or difficult to return, we may choose to organize and cover the cost of postage, shipping, transportation, or collection.

   d) If we organize and pay for the inspection, shipping, or collection of a returned product that is found ineligible for repair, replacement, or refund, you will be responsible for associated costs.

8. Response Time

   a) We aim to process requests for repairs, replacements, or refunds within 3-5 business days of receipt.

9. How to Return Products

   a) Contact us using one of the following methods to start a return:

   i) The 'Resolution Centre' under 'My Account' on the website.

   ii) By phone on 02 8729 6777 between 9 am and 5 pm Monday to Friday.

   iii) By email to sales@bosscoauto.com.au.

   b) Refunds will be issued in the same form as the original purchase or to the same account or credit card used for the original purchase.

   c) Proof of purchase is required for a refund, repair, or replacement.

   d) Government-issued identification may be requested to qualify for a refund, repair, or replacement.

For inquiries regarding this Policy or any refunds, repairs, or replacements, please contact us at: sales@bosscoauto.com.au or 0287296777.